I was charged after cancelling, or during a trial
The usual causes: the trial had ended, it was cancelled in the wrong place, or the account wasn't trial-eligible.
We are sorry for the surprise. These are the usual causes:
- The trial had already ended. The charge comes on the day the trial ends. Cancelling after that stops the next renewal, not the one already taken.
- Deleting the app. Deleting Niyat does not cancel. Follow How to cancel.
- No trial on this account. Apple and Google give one trial per account. If you had a trial before, the first charge is taken when you subscribe.
- Two memberships. If you paid in the app and on the website, you may have two. Check both.
For a refund, see Can I get a refund?. If you still can't tell what happened, write to support@niyatapp.com with the email or store account you paid with.
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